Employees need to have a clear understanding of work rules and internal procedures. This begins with having a well-written handbook that outlines the company’s expectations. A manager should explain performance expectations during the new hire process.
After hire, a manager should hold regular performance evaluations throughout the year to help guide the ongoing development, providing feedback to help maintain or improve the productivity of the employee. When the employee has a successful track record, performance evaluations may be moved to an annual basis.
Managers should continue to hold one-on-one meetings with each employee – even high performers - throughout the year. These meetings may help discover unknown factors affecting morale and productivity, such as ineffective equipment, a lack of training, unclear standards, behavior problems of coworkers when the boss isn’t around, or other things that could lead to misinterpretations or unclear expectations.
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